Latest Refunds and Savings
With cost saving and refunds high on the agenda, I thought we would share some of the issues that we have dealt with this week…….
- Double payment of insurance through service charge and direct recharges. So it makes sense to have the same adviser for both.
- Rent (and service charge) start dates incorrectly administered. Don’t expect your AP team to pick this up.
- Overpayments of lease expenses following downsizing or reductions after renewals. This will be relevant to short term Covid concessions as well.
- Complications from changes from quarterly to monthly payments – don’t pay twice!
- Electricity recharges wildly inaccurate and not based on sub meter readings. With split units this is becoming more of an issue.
- Residential costs being charged to all tenants – are commercial viewed as the softer target?
- Capped Service Charges – so many errors in the indexation and start/finish dates.