You may not have had your service charge and insurance liabilities reviewed before, or you may have been with another supplier for a long time…

If you are with another provider currently, you may want to consider the top 5 reasons why businesses change supplier: –

1. Insufficient innovation – Assure are constantly finding better, more efficient, and effective ways of working, using our inhouse developed database, Verivi, to provide benchmarking advice and totally bespoke reporting.
2. Inadequate quality of service – Assure offers a professional service and the depth of experience to provide the most appropriate advice to our clients.  Based on our latest client survey, an overwhelming majority of our clients indicated they were extremely satisfied with the level of service received; we continually seek feedback and enhance our service to reflect specific client needs.
3. Too expensive – Assure’s fees are backed by a guarantee that fees billed shall never exceed savings achieved.  We have developed a fee model that reflects the tenant’s best interests.
4. Inability to meet deadlines – Assure work to strict KPI’s for providing payment advice and reporting and are always responsive to client’s requests, usually the same day.
5. Disagreement over specification or delivery – Assure will build strong working relationships with you, so that we can provide the service you need, adapting as we go. The primary objective is to ensure savings are identified and returned to your business.

“Our transition from our previous provider to Assure was smooth, the team worked well with our previous provider to establish the position across our portfolio and then undertook a thorough review themselves.  They worked closely with JLP to understand our needs and to tailor reports/work as appropriate which works well for us.”  John Lewis Partnership

If you haven’t had your service charge and insurance managed by an external provider before, you can be confident it is relatively painless to include us in your processes.

• Mobilisation starts before the contract start date.  We take your property details and add them to our database, Verivi.  We already manage over 12,000 properties so we are likely to have a lot of the service charge and insurance information already.
• Legal documents are usually downloaded by us from your legal advisers’ online portals.
• We will liaise as often as necessary with your property and accounts teams to ensure that we have all the information we need to start advising you on payment from day 1.
• We take away the hassle and uncertainty of dealing with service charge and insurance payments by providing clear advice and regular bespoke reporting, tailored to your business needs.

“Lee and his team do what they say they’re going to do in a timely, friendly and professional manner.  Their attention to detail is brilliant and they have been open and responsive to our reporting and set up requirements”.    Landmark  – Flexible Workspace

And most importantly, whether you’re using another service provider currently or are looking to outsource your service charge management for the first time, we will SAVE you more.

To find out how our team of experts can help with reducing your occupancy costs,  fill out the contact form below: