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The Month That Made a £25,000 Difference in a Service Charge Cap

In this case study, Gary Roper explains how the team uncovered a subtle error in a landlord’s service charge calculations. A seemingly minor one-month difference in the Retail Price Index (RPI) ended up saving the client thousands of pounds each year for the next decade.

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Workplace Recycling Rules: £45,000 Saved Through Fair Apportionment

New Workplace Recycling rules came into force on 31st March 2025 which requires all waste to be separated before collection and is therefore likely to lead to an increase in waste costs as additional equipment and labour will be required to facilitate the separation. Assure intensely scrutinise these costs in service charge budgets to ensure our clients are only paying for the waste services they benefit from…

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When Details Count: How a Lease Clause Saved Our Client Thousands

When reviewing service charge costs, we must always remember that the lease terms are what decides how the liability is calculated. This is especially true when it comes to how costs are shared between occupiers…

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The End of the Dark Arts? Insurance Commissions Under the Spotlight

A recent case – London Trocadero (2015) LLP v Picturehouse Cinemas Limited and others [2025] EWHC 1247 (Ch) – could have major implications for Landlords insurance commissions being reduced. What does this mean in practice – and how can Assure help occupiers?

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The Hidden Costs of Mixed-Use Schemes: Are You Paying for Services You Don’t Use?

Imagine being charged for something you never use? That’s exactly what happened to one of our clients occupying a retail store in a busy mixed-use centre near London – and it’s something we see all too often.

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Abuse, Assault and Theft – An Effective Service Charge Increase

We all know that there is a problem and sadly the solution put forward by managing agents has too often been to increase security officer numbers without any meaningful attempts to encourage them to intervene and help tackle the problems.  We have had many of our clients express their concerns at this wasteful and ineffective approach.  It’s not always like that …

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