Retail

The Month That Made a £25,000 Difference in a Service Charge Cap

In this case study, Gary Roper explains how the team uncovered a subtle error in a landlord’s service charge calculations. A seemingly minor one-month difference in the Retail Price Index (RPI) ended up saving the client thousands of pounds each year for the next decade.

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Workplace Recycling Rules: £45,000 Saved Through Fair Apportionment

New Workplace Recycling rules came into force on 31st March 2025 which requires all waste to be separated before collection and is therefore likely to lead to an increase in waste costs as additional equipment and labour will be required to facilitate the separation. Assure intensely scrutinise these costs in service charge budgets to ensure our clients are only paying for the waste services they benefit from…

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The Hidden Costs of Mixed-Use Schemes: Are You Paying for Services You Don’t Use?

Imagine being charged for something you never use? That’s exactly what happened to one of our clients occupying a retail store in a busy mixed-use centre near London – and it’s something we see all too often.

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Service Charge Review Leads to £35,000+ Savings for Retail Park Tenants

As part of our onboarding process, we work with new clients to quickly identify any pressing issues across their portfolios. One national retailer highlighted a retail park in Derbyshire where there were unusually high service charge costs. We challenged the budgeted costs and following negotiations with the Landlord, our team secured savings of over £35,000…

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Eliminating Double Charging for Significant Savings

This month has been dubbed ‘Awful April’ because a raft of everyday household bills are increasing. This is also true for commercial occupiers. We recently tackled a critical issue of utility double charging for a supermarket client. Our team identified that the managing agent was recharging demised electricity through both the service charge budget and as a direct charge…

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£26M Saved for Retail and Leisure Occupiers: What’s Next in 2025

The Retail and Leisure team at Assure have had another outstanding year, saving our clients a remarkable £26 million. These savings stem from a variety of challenges, including identifying charging errors, scrutinising budget expenditures, and ensuring caps are correctly applied. Our team has meticulously examined the numbers and lease terms to uncover these savings.

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